Roo Casino Privacy Policy
This Privacy Policy explains how Roo Casino collects, uses, stores, and protects your personal information when you visit the website, create an account, and use the gaming services. By registering and continuing to use the platform, you agree to the practices described in this document, which may be updated from time to time to reflect changes in law or in the services we provide. Our aim is to keep the way we handle your data transparent, understandable, and focused on protecting your rights as a player.
Types of information we collect
When you register, we ask for basic identification details such as your full name, date of birth, residential address, email address, and sometimes a phone number. As you use the site, we also collect technical data, including your IP address, device type, browser, operating system, and the pages you visit. In addition, we process transaction information about deposits, withdrawals, and bets placed on the platform, as this is necessary for accounting, security, and regulatory purposes. All of this information together helps us provide you with a working, safe casino environment.
How and why your data is used
The main reason we process your data is to open and maintain your account, verify your age and identity, handle payments, and deliver the games and services you request. We also use your information to manage bonuses, send essential account notifications, and respond to your questions when you contact customer support. Aggregated and anonymised data may be analysed to improve site performance, fix bugs, and understand how players interact with different parts of the platform. Where required by law, we process information to meet anti‑money‑laundering and responsible gambling obligations.
Legal grounds for processing
Depending on the situation, Roo Casino relies on several legal bases to process your personal data. Some processing is necessary to perform the contract you enter into when you open an account and place bets, while other processing is required to comply with legal and regulatory duties. In certain cases we process data based on our legitimate interest, for example to prevent fraud, secure our systems, or defend our rights in legal disputes, while still respecting your privacy. When we rely on your consent, such as for certain types of marketing communication, you can withdraw it at any time.
Sharing information with third parties
To operate the platform, we work with selected third‑party providers such as payment processors, identity verification services, game studios, and hosting companies. These partners receive only the information they need to perform their role and are contractually obliged to protect it and use it solely for the specified purposes. In some circumstances, we may also be required to share data with regulators, law enforcement agencies, or courts when this is mandated by law. We do not sell your personal information to independent marketing companies or unrelated third parties.
International transfers of data
Because online services often rely on global infrastructure, some of your data may be transferred to or stored on servers located outside your home country. Whenever this happens, Roo Casino takes steps to ensure that appropriate safeguards are in place, such as contractual clauses and technical protections that align with relevant data protection standards. Our goal is to provide a level of security and privacy that is consistent regardless of where the servers are physically located. If you would like more details on these safeguards, you can request additional information from our support team.
Data retention and deletion
We keep your personal information only for as long as it is needed for the purposes described in this policy or as required by applicable laws. For example, records related to identity checks and financial transactions may need to be stored for several years after your account is closed to comply with anti‑money‑laundering and accounting rules. When retention periods expire, data is securely deleted or irreversibly anonymised so that it can no longer be linked back to you. Different categories of information may therefore have different retention time frames.
Security measures
Roo Casino implements technical and organisational measures to protect your data against unauthorised access, loss, alteration, or misuse. Access to personal information is restricted to employees and service providers who need it to perform their duties and who are bound by confidentiality obligations. We apply encryption to sensitive communications, segment internal systems, and regularly review logs to detect unusual activity. While no online service can guarantee perfect security, we are committed to continually reviewing and improving our defences.
Your rights and choices
Subject to local laws, you may have the right to access the personal data we hold about you, request corrections to inaccurate information, or in some cases ask for deletion or restriction of processing. You may also have the right to object to certain uses of your data or to request a copy of information you provided in a structured format for transfer to another service. If we are processing data based on your consent, you can withdraw that consent without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team with enough information to identify your account.
Cookies and similar technologies
When you visit the website, small data files known as cookies may be placed on your device to keep you logged in, remember your preferences, and help us understand how the site is used. Some cookies are essential for the basic operation of Roo Casino, while others support analytics or optional features that make the experience smoother. You can usually control cookies through your browser settings, including blocking or deleting them, although doing so may affect how well some parts of the site work. Where the law requires it, we will ask for your consent before using cookies that are not strictly necessary.
Contact details and updates to this policy
If you have questions about how Roo Casino handles your data, or if you wish to make a request related to your privacy rights, you can reach out to customer support using the contact channels listed on the site. We will review every request and respond within a reasonable time, explaining the steps taken or the reasons why certain actions cannot be performed. This Privacy Policy may be updated from time to time, and the latest version will always be available on the website with an indication of the year of the most recent revision, such as 2026. We encourage you to review it periodically so you stay informed about how your information is protected.